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Return Policy


The following orders are not returnable (NO EXCEPTIONS):

  •  Custom or special orders
  •  Collision Parts
  •  Automotive repair manuals
  •  Electrical Parts and Components (Such as: ECU's, Push Button Units, relays, air mass meters, etc.). If you plug in the part or open or tear or unseal the plastic or shrink wrap on an electrical or electronic part, you CANNOT return the part for any reasons. Electrical parts are easily damaged by improper installation or testing therefore, we cannot accept returns on these items unless they are NOT plunged-in, opened or unsealed.

How Do I Return a Part or Core?

We have a 30-day return policy. All parts and cores must be returned within 30-days of delivery with a valid RMA number (ALL RETURNS MUST HAVE AN RMA NUMBER BEFORE SENDING BACK). We do not accept any returns after 30-days, NO exceptions. To obtain an RMA number, please click here. Please make sure to have the original Invoice Number available to create a Return Request. You must submit this request within 30-days of ordering your product and we will email you an RMA (Return Merchandise Authorization) number with instructions. Returns will not be accepted without an RMA Number.
 
How do I send back My Return if I received via Local Delivery?

  1.  If you have not created a Login you will need to Register to create one. Once you Register you will receive an email. Please check your email and click link to Activate your account. If you already have an account, please login and click here (you will need original order number to Create a Return Request).
  2. You will need to have the original order number. View the original order confirmation email to retrieve order number. If email has been deleted or you can't find, refer to your Dashboard and go under 'Order Functions' to 'Order History' to retrieve order number.
  3. Click here to key in original order number and Create a Return Request
  4. Check that all of the parts you wish to return are included in your RMA. 
  5. There will be no additional delivery fee if returned item(s) are scheduled for pickup on any future local delivery that meets Local Delivery Requirements. In order to qualify for no delivery fee on return(s), you must obtain a Return Authorization Number and advise Web Auto Part of when a future order (must be within the 30-day Return Policy) is placed in order for us to arrange for return pickup at time of delivery. 
  6. You can also contact us via customerservice@webautopart.com to schedule a pickup for return if you have no plans to place an order within the 30-day return policy period. There will be a $5 pickup fee for this service. 

How Should I Ship Back My Return I received via Shipping?

  1.  If you have not created a Login you will need to Register to create one. Once you Register you will receive an email. Please check your email and click link to Activate your account. If you already have an account, please login and click here (you will need original order number to Create a Return Request).
  2. You will need to have the original order number. View the original order confirmation email to retrieve order number. If email has been deleted or you can't find, refer to your Dashboard and go under 'Order Functions' to 'Order History' to retrieve order number.
  3. Click here to key in original order number and Create a Return Request.
  4.  Check that all of the parts you wish to return are included in your RMA. 
  5. We recommend that you return your item'(s) with a shipping carrier that can provide you with insurance and a tracking number in case it's lost or damage. 
  6. Please make sure to clearly write the correct RMA number on the outside of the shipping box. Please do not write on the "boxes" your parts come in as your product will not be considered "resalable". 
  7. All returns are freight prepaid by the customer. 

When will I get my RMA number?

Most RMA numbers are issued within 2-4 business days. If you do not receive your RMA number within 4 business days of your request, please contact us at customerservice@webautopart.com

What is a “CORE” Charge and how do I return my core?   

A CORE Deposit is usually added to a rebuilt or re-manufactured product. This Deposit is generally added to Alternators, Starters, Power Steering pumps, Rack Pinion, Gear boxes, Driveshaft’s etc. 
The respective rebuilders ADD this charge to ensure that they receive a rebuildable part back to continue the process.  We ADD the core charge fee as a separate charge to the respective product(s). 

 

It works like this:

  • We sell you the part and ADD the CORE Deposit to your bill. You install the part remembering to keep the original box it came in... (VERY IMPORTANT) 
  • Then you "Return" the CORE after receiving a RMA number. 
  • When the CORE "Clears" the rebuilder, and they deem it as acceptable as REBUILDABLE they credit us, and we in turn credit your credit card. The FINAL arbiter of the rebuild ability and refund of CORE Deposit rests with the rebuilder. Web Auto Part, LLC assumes no liability in regard to decisions made by rebuilders.  Their decisions are FINAL, If the part you return is NOT acceptable to rebuilder as "rebuildable" there is NO Return of deposit. 

 Please note regarding return of "CORE(S)":

  • All fluids must be drained from the CORE
  • The CORE must be securely wrapped in plastic and sealed
  • CORES must be returned in the packaging used in the shipment of the order sent to you
  • Your CORE will be inspected to determine if the CORE is rebuildable
  • CORE return shipping charges are the responsibility of the customer. These are not refundable.